Payment information
A secure, verified checkout
Every order is processed through our verified payment channels. Your transfer details are issued to you directly on your order confirmation and by email — we never publish account details on the website, and we never ask for payment through any channel other than the confirmation issued against your order number. If anything you receive does not match your order confirmation, stop and contact us before sending funds.
When payment is due
Lot payment is due in full before freight is released. Freight is calculated and added to your order total at checkout, so the figure you approve is the figure you pay — there are no fees added afterwards.
How your order progresses
- Order placed. Your lot is held for you and your order is created as Payment Pending.
- Payment instructions issued. A verified payment method is confirmed to you on your order confirmation and by email, with your order number as the reference.
- Funds received. Your order moves to Paid, and you receive written confirmation.
- Freight scheduled. Your lot is released, booked with the carrier and your delivery window is confirmed.
Always quote your order number with your payment. It is how we match funds to your lot and release freight the same business day wherever possible.
Payment notice
Some transfers are subject to daily or weekly sending limits set by your payment provider, particularly on new accounts or for first-time senders. If you reach your sending limit, your payment may be completed on your behalf by a trusted third party — a friend, family member, or colleague — using the verified payment instructions issued with your order number. Payments made by a third party are credited to your order in full, provided your order number is quoted as the payment reference.
Your protection
- Payment is only ever requested against a confirmed order number.
- The total you approve at checkout is final — lot, freight and nothing else.
- Your lot is reserved from the moment your order is placed, not from the moment funds clear.
- If we cancel an order — a listing error or a lot already sold — anything paid is refunded to you in full.
Refunds and claims
We do offer refunds where the applicable terms are met. Freight damage, shortages on arrival and lots that materially differ from their listing or manifest are resolved by refund, partial credit or a replacement lot, provided the claim is filed with photographs within 5 business days of delivery. Lots remain sold as-is in every other respect: refunds are not offered for resale performance, unsold inventory, or normal condition variance within a stated grade.